Coronavirus: Stay at home
• Coronavirus (COVID-19): an easy-read guide to looking after your feelings and your body (GOV.UK)
• The British Wireless For The Blind Fund provides free audio equipment to support people living with sight loss throughout the Covid-19 outbeak
Emergency Care: It’s really important that for emergencies like suspected stroke or heart attack you call 999 straightaway. With conditions like this every second counts – so don’t delay.
Urgent care and advice: If you need urgent care or advice about a medical condition you can still use NHS 111 (call 111 if you can't get help on-line), or contact your GP practice for help. For BSL use this video interpreter service for NHS 111. Whether you are concerned about a new health problem, or you have a long-term condition and your symptoms get worse, don’t put off getting in touch.
Routine care and appointments: Please use other vital services as normal, such as cancer screening and care, maternity appointments and mental health support.
Please use other vital services as normal, such as cancer screening and care, maternity appointments and mental health support.
Childrens’ services: If your child is unwell and you're worried, please get in touch with your GP, use NHS 111, or in serious cases, take them to hospital.
Children are less likely to become very unwell with COVID-19 than adults, but they do get sick – and when that happens, it’s important that they get the care that they need quickly.
You can also check these other options:
- Coronavirus and claiming benefits (Universal Credit website)
- COVID-19: guidance for the public on mental health and wellbeing (Gov.UK)
- Citizens Advice (CAB): lots of info on their website, and you can get advice on the phone
- Disability Rights UK: website and helplines; and Coronavirus guidance
- Guidance for parents and carers on supporting children and young people’s mental health and wellbeing during the coronavirus (COVID-19) outbreak (Gov.UK)
- Coronavirus/COVID-19 and brain tumours (Brain Tumour Trust)
- Practical advice to deal with COVID-19 related malicious cyber actvity (UK National Cyber Security Centre)
- Covid 19 and the rights of disabled people (Disability Rights UK)
National support groups
- Check our A-Z list of neurological conditions for details of national support groups and links to their websites for further information, including their guidance on Coronavirus and individual conditions.
- Find Your Local Council: contact details and website for your local council.
- Live Well Directory: Live Well is a directory of care and support services, activities and information covering Knowsley, Liverpool, and Wirral.
- Liverpool City Council: check website for Coronavirus service status; Call centre lines: open 8am-6pm seven days a week; Covid support: 0151 233 306, open from 8am to 6pm, seven days a week.
Request support from Liverpool City Council.
- Wirral InfoBankadvice, guidance and help during the coronavirus crisis; plus COVID-19 helpline Monday to Friday, 9am to 5pm on 0151 666 505
- Sefton Community services during Covid-19 or call 0345 140 0845 (Monday to Friday, 8am to 6pm, closed weekends and Bank Holidays)
- St Helens: Coronavirus services, information and support; #StHelensTogether 01744 676767, a single point of contact for people needing help or wanting to volunteer
- Knowsley: Coronavirus: inforrmation, advice and support; Anyone needing support can call freephone 0800 073 0043 from 9am to 5pm, Monday to Friday and 10am to 2pm at weekends.
- Halton: Coronavirus: current advice; call 0303 333 4300
- Anxiety UK: helpline 03444775774, Monday-Friday 9.30am-10.00pm, weekend 10.00am-8.00pm; Coronanxiety support & resources
- The Samaritans, phone 116 123 free call, 24 hours a day, 365 days a year.
If you need a response immediately, it is best to call them on the phone, but if you prefer you can send them an email.
Help if you're worried about your mental health during the coronavirus outbreak
- CALM (Campaign Against Living Miserably)
The CALM national helpline is open 7 days a week, 5pm to midnight. Callers can talk through any issue, They will listen and offer information and signposting.
Calls are anonymous & confidential and won’t show up on your phone bill. All calls are now free to make from landlines, payphones and all mobiles.
CALM Webchat is open 5pm-midnight every day.
CALM: A little help to get you through these weird times
- The National Dementia Helpline is on 0300 222 1122, Monday-Wednesday 9am-8pm, Thursday-Friday 9am-5pm, Saturday-Sunday 10am-4pm
- The Silver Line is the only free confidential helpline providing information, friendship and advice to older people (over 55), open 24 hours a day, every day of the year. Their number is 0800 470 80 90.
Useful information can also be found on their website thesilverline.org.uk